FAQ
Welcome to our FAQ page. Here you'll find answers to the most common questions about ordering, shipping, returns, and more. If you don't find the answer you're looking for, please contact our customer service team.
Ordering & Payment
Q: What payment methods do you accept?
A: We accept Visa and Mastercard. All payments are processed securely through our payment gateway.
Q: Are taxes included in the price?
A: Yes, all product prices displayed on our website include applicable taxes. You will not be charged additional taxes at checkout.
Q: How do I know my order was successful?
A: Once your order is successfully placed, you will receive an order confirmation email with your order details and the total amount charged.
Shipping & Delivery
Q: Where do you ship?
A: We currently ship to addresses within the United States only. We do not offer international shipping at this time.
Q: How much does shipping cost?
A: Orders totaling $90.00 or more qualify for free standard shipping. For orders under $90.00, a flat shipping fee of $10.00 will be applied at checkout.
Q: How long does it take to process and ship my order?
A: Orders are processed within 1 to 3 business days. After your order ships, standard delivery takes 3 to 5 business days. Orders placed after 6:00 PM Central Standard Time (CST) will be processed the next business day.
Q: Will I receive tracking information?
A: Yes, once your order ships, you will receive a shipping confirmation email with tracking information so you can monitor your package's progress.
Q: What carriers do you use?
A: We partner with USPS, UPS, FedEx, and select regional carriers to ensure reliable delivery.
Q: What if my package is delayed?
A: While we strive to meet our estimated delivery times, occasional delays may occur due to weather conditions, carrier delays, or high order volumes. Please use your tracking number to check the status of your shipment.
Returns & Refunds
Q: What is your return policy?
A: You may return eligible items within 30 days of the delivery date. Items must be unused, in original condition, and in original packaging.
Q: How do I start a return?
A: To initiate a return, please contact our customer service team at info@artfurni.com or call +1 941-575-8065 during business hours. Provide your order number and reason for return, and we'll provide you with return instructions.
Q: Who pays for return shipping?
A: For returns due to buyer preference (such as change of mind), the customer is responsible for return shipping costs. For returns due to our error (damaged, defective, or incorrect items), ArtFurni will cover the return shipping costs.
Q: Are original shipping fees refundable?
A: Original shipping fees are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).
Q: How long does it take to receive my refund?
A: Once we receive and approve your return, your refund will be processed within 1 to 5 business days. The refund will be issued to your original payment method. Depending on your financial institution, it may take additional time for the funds to appear in your account.
Q: Do you charge restocking fees?
A: No, we do not charge restocking fees for approved returns.
Order Issues
Q: What if I receive a damaged or incorrect item?
A: If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@artfurni.com with photos of the issue and your order number. We will work with you to resolve the matter promptly.
Q: Can I cancel my order?
A: If you need to cancel your order, please contact us immediately at info@artfurni.com or +1 941-575-8065. We will do our best to accommodate cancellation requests, but we cannot guarantee cancellation once the order has entered the shipping process. Orders that have already shipped cannot be canceled and must be returned following our Returns & Refund Policy.
Q: What if my shipping address was incorrect?
A: Please ensure your shipping address is accurate at checkout. We are not responsible for delays or non-delivery caused by incorrect address information. If a package is returned to us due to an incorrect address, additional shipping charges may apply for reshipment.
Contact & Support
Q: How can I contact customer service?
A: You can reach us by email at info@artfurni.com or by phone at +1 941-575-8065. Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST).
Q: How quickly will I receive a response?
A: We aim to respond to all customer inquiries within one business day.
Contact Information
Store Name: ArtFurni
Address: 720 31st St, Parkersburg, WV 26101, United States
Phone: +1 941-575-8065
E-mail: info@artfurni.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)